Independent dealer groups
Stop running fragmented phone systems. AutoCall AI acts as a centralized virtual BDC across all your rooftops.
Automotive · BDC
Every service call answered. Every bay filled.
AutoCall AI answers dealership phones 24/7, respects your DMS capacity rules, and books appointments into CDK, Xtime, or Google Calendar — acting as a user inside your existing scheduler, not a bolted-on chatbot.
- Availability
- 24/7
- DMS sync
- CDK · Xtime
- Pick-up
- Instant answer
- Role
- Virtual BDC
Why AutoCall AI wins
Against call centers and missed rings
From single-point franchises to national MSOs, AutoCall AI centralizes appointment logic and eliminates communication bottlenecks — without ignoring your shop’s real capacity.
Tire & lube chains
In express service, the first shop to answer wins. Quote standard pricing and lock the visit before competitors pick up.
Franchise service lanes
Handle recall flags, op-codes, and RO context while keeping advisors free for in-lane customers.
Integrations
Lives inside your scheduling software
AutoCall AI is not a standalone chatbot. It acts as a user within your existing tools — enforcing blocked slots, technician capacity, and shop rules exactly as configured.
CDK
Xtime
Google Calendar
CSI workflows
What it books and knows
- Oil, tires, alignment, and express menus
- Advisor / bay capacity from DMS
- Recall flags and campaign messaging
- Customer confirmation SMS / email
- After-hours and overflow coverage
Outcomes
Fill the schedule without hold-time tax
Higher CSI, fewer abandoned calls
Instant pick-up protects customer satisfaction scores. Advisors spend time on complex diagnostics instead of phone tag.
Consistent scripts, measurable ROs
Standardized intake captures mileage, concern, and preferred times — then writes cleanly into the DMS for the service lane.
Technical FAQ
Questions from fixed ops and IT
Will AutoCall AI overbook our shop?
No. It respects capacity rules configured in your scheduler (for example Xtime). If a slot is blocked or a technician is at capacity, those times are never offered. Operational rules stay authoritative.
How does DMS integration work with CDK or Xtime?
AutoCall AI authenticates as an approved integration user, reads available capacity, and writes appointments with the fields your advisors already expect — customer, vehicle, concern, and time. Implementation includes a sandbox validation pass before go-live.
Can it handle multi-rooftop dealer groups?
Yes. Route by DID, store code, or brand. Centralize reporting while each location keeps its own hours, menus, and capacity calendars.
What happens when a customer needs a human?
Warm transfer and callback modes escalate to your BDC or service desk with full transcript context — so the advisor does not restart the conversation.
Does it support after-hours and weekends?
Yes. After-hours is a primary use case: capture demand overnight, confirm within policy windows, and present a full book when the shop opens.
Fixed ops pilot
Pilot AutoCall AI on one rooftop
We’ll connect to your scheduler, tune menus and op-codes, and measure booked ROs vs. missed calls. Contact sales@visive.ai or +1 (442) 264-1012.